Public Warning Bridgend council admit data breaches-Daniel Cook Policy officer leaves-Council Corruption to be ousted by no win no fee lawyers for compensation-Taxi Drivers and the public should claim

Local council caught with their trousers down after falsifying council minutes for their unscrupulousness in public office as elected members with heads of operations


Mr John Spain speaking for the BIT organisation and the Cab Watchdog service, said this morning there will be a number of legal actions taken against Bridgend County Borough Council after what Mr Spain called falsifying the facts, and statements in the council minutes, with the council going against the grain in the process, in their attempt to bully the taxi trade as usual, and members of the public


I am satisfied after reviewing the document published online,


that sub committee chair (Councillor DRW Lewis – Chairperson)


and Will Lane (left of picture with Dave Dave Holland) of Shared regulatory service, including Yvonne Witchell are not fit and proper in my opinion to,  conduct disciplinary hearings relating to taxi drivers in the borough, especially as Councillor David Lewis appears to condone the poor treatment of borough taxi drivers as chair


Councillor David Lewis

Title: Chairperson Licensing Committee

Party: Labour

Political grouping: Labour

Ward: Sarn

Town and Community Council: St Brides Minor Community Council


With taxi drivers reporting they have be banned for 7 years, I must question the integrity of this council, who have failed to account their actions when freedom of information requests are put in in writing to them, including what appears to be a sub committee hell bent on getting their own way even, if it is not in the public interests or the Bridgend taxi trade’s


Following notification from United Private Hire Drivers union representing drivers in Bridgend and across the country 


and other third parties, an email was sent to Daniel Cook licensing policy officer for Bridgend County Borough Council with, a complaint message regarding the data breaches, and the false information compiled in the council’s minutes which Councillor David Lewis is chairperson on the councils sub committee


CEO for the Cab Watchdog Service was of the opinion it was deliberate and extraordinary act by this, corrupt council sub committee process with shared regulatory services heads who, have been known for bullying taxi drivers and making


unreasonable demands and irrelevant and unjustifiable determinations against the trade in their policy settings behind closed doors, not forgetting their policy of forcing cabbies tobuy new hackney carriage taxis, unlike Cardiff council, and many other councils across the UK


The inbound email from Daniel cook confirms he has finally been able to detach himself from the corrupt team leader head Yvonne Witchell that disrupted his attempt to change policies and speak on the record about the delays to the policy changes needed by the trade, or any matters regarding the unusual practices deemed corrupt by shared regulatory services heads, said Mr Spain, when he read Mr Cook’s reply to the councils data breach, shown below-

Cook, Daniel <>
Thu, 16 Apr at 13:28

Dear Sir/Madam,

I write in reference to your email of 16 April 2020. Please note that I no longer work for Bridgend CBC; however, I have forwarded your email to them.



Daniel Cook | Team Manager, Licensing (Cardiff)

Rheolwr Tîm, Trwyddedu (Caerdydd)

Licensing Section / Adran Drwyddedu

Shared Regulatory Services / Gwasanaethau Rheoliadol a Rennir

Bridgend, Cardiff and the Vale of Glamorgan

Pen-y-bont ar Ogwr, Caerdydd ar Bro Morgannwg

Phone | Ffôn: 029 2087 1852

Mobile | Symudol: 07855273752


Follow us on Twitter / Dilynwch ni ar Twitter

The Council welcomes correspondence in English and Welsh and we will ensure that we communicate with you in the language of your choice, whether that’s English, Welsh or bilingual as long as you let us know which you prefer. Corresponding in Welsh will not lead to any delay.

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg a byddwn yn sicrhau ein bod yn cyfathrebu â chi yn eich dewis iaith boed yn Gymraeg, yn Saesneg neu’n ddwyieithog dim ond i chi roi gwybod i ni pa un sydd well gennych. Ni fydd gohebu yn Gymraeg yn creu unrhyw oedi.

Following the email an email was received from BCBC’s freedom of Information department, the same department that still has ignored at least two freedom of information requests since,  the council were questioned on their handling of the Bridgend taxi fare consultation where, shared regulatory services ignored Cabinet’s orders to consult with the taxi trade, and tried to force a taxi driver to ignore Cabinet’s request to consult all, a subject covered in the news prior to the last fare increase for the Bridgend taxi trade


It was also recorded during the consultation process that shared regulatory services head Yvonne Witchell who sits on sub committee meetings, left out proposal information once again, supplied by trade parties mentioned in the tariff proposals x 4, a further example of corrupt practices Mr Spain CEO for the Cab Watchdog service said


We show an email where Cabinet Leaders Pa handles the freedom of information request, which remains unanswered in almost a year says Mr Spain after he contacted the taxi driver for confirmation of the same


  • Karen Williams (Leader’s PA) <>
    Thu, 9 May 2019 at 11:56

    Good Morning Mr Nelson,

    Thank you for your e-mail below, which I have forwarded to Cabinet and the Chief Executive, as requested.

    I understand that your e-mail is being processed as a Freedom of Information (FOI) request and, as such, will be managed and responded to accordingly through the FOI system.

    Kindest regards,



    Karen Williams

    Leader’s PA & Cabinet Support / Cymorth PA a Chadeirydd yr Arweinydd

    Ffôn/Phone: (01656) 643225                                                                                                                            

    Swyddog Gwasanaethau Democrataidd – Arweinyddiaeth | Democratic Services Officer – Leadership

    Chief Executive’s Directorate / Cyfarwyddiaeth y Prif Weithredwr

    Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr | Bridgend County Borough Council                         

    E bost / Email:

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    From: Mr MoneyPenny <>
    Sent: 09 May 2019 10:15
    To: Karen Williams (Leader’s PA) <>
    Subject: Fw: Freedom of information request – legendary games

    For the chief executive and Cabinet

    What is discrimination and delays

    —– Forwarded message —–

    From: “Mr MoneyPenny” <>


    Sent: Thu, 9 May 2019 at 10:11

    Subject: RE: Freedom of information request – legendary games

    Renewed foi

    Noting that proposals were delayed because Yvonne Witchell was waiting to tell members for several years, as she stated in an email to Mr Nelson in 2017.

    How long should the trade expect fare proposals to go in front of Cabinet in the future once submitted to licensing?

    1, a few months

    2.more than 6 months

    3.more than one year

    4. In excess of 18 months but no more than 2 years

    5. More than 2 years

    In the last fare proposal Cabinet asked for the trade to be consulted in September 2017. What was the reason for not going back to all trade members at the time?

    And why did it take in excess of a year to finally send out some 600 letters to the trade asking them to choose one of the tariffs?

    Why did operations – licensing initially only ask Mr Nelson to alter his proposal, but did not consult the rest of the trade as Cabinet requested.

    Why did operations not send out letters immediately to the trade asking them to choose one of the fare proposals on the table at the time, as Cabinet stated in the minutes.

    As we have seem – Cardiff and the Vale of Glamorgan are able to process taxi fare proposals far faster than BCBC. In the case of Cardiff and the Vale of Glamorgan taxi fare proposals were processed and implemented within 8 months. What was the reason for delaying the Bridgend taxi fare proposals for several years. At least 2 years +

    What is the expected time frame for a single email reply currently:

    Is it up to 3 months

    Is it more than 3 months

    Is it in excess of 5 months


    When the council write you should leave a message on their answering machine;  is that to be ignored by taxi drivers in the borough or  is the council singling out Mr Nelson and BIT organisation, and therefore it only applies to Mr Nelson and Cab watchdog service.

    Does this singling out include omitting any  proposals with particulars submitted by Mr Nelson or BIT organisation.

    Given that the Premier fare proposal information and particulars were not sent out to the trade in the BCBC letter requesting taxi drivers choose a tariff, are we to take it the process lacks integrity as it did not include the full proposal particulars. Is it therefore to be understood by the public and the trade that particulars are taken out as part of the norm?

    Are these reply policies also available to the rest of the trade or is it just Mr Nelson, as well as the BIT Organisation?

    Does the council when asked, provide their discrimination policy, and why has it been more than 6 months that a taxi driver named Mr Nelson has not been provided the same?

    Will the council provide their policies that explain why the taxi trade suffers long delays, in many cases for years on simple matters such as, fare consultations, mot testing consultations, taxi age policy consultation as well as the time frame for actioning such matters.

    Are consultations and changes that Yvonne Witchell wrote about since 2017, being delayed because of the same policy used to stifle Mr Nelson and the BIT organisation, and as a result the taxi trade too? As no action has been taken to effect change, only delay change if we look at the age policy consultation which included Taxi vehicle testing/MOT

    If Mr Nelson sends an email and it is not responded to by licensing I’m more than 5 months on a regular basis, is this policy applied to other members of the trade, including those that put in fare proposals?

    I look forward to much understanding with a comprehensive reply

    Many thanks

    D Nelson

    Taxi driver subject to discrimination for flushing out the truth of the matter as we the trade know it in Bridgend

Bridgend’s Freedom of information department have come on the record below and confirmed their data breach, opening the door for the public and taxi drivers to sue the council by lawyers offering a data breach no win no fee legal service in England and Wales

  • foi <>
    Fri, 17 Apr at 09:20


Thank you for your email of 15 April 2020 reporting a data breach involving XXXX personal data and the personal data of XXXXX.

You are correct that the minutes of the Licensing Sub-Committee held on XXXXX contained information which is exempt under the Local Government Act 1972 and should not have been made public.

Once I received your email yesterday morning I asked the Democratic Services Manager to remove the exempt information from the Authority’s website.

I received confirmation yesterday that this action was taken.

On behalf of the Authority I offer an apology to you and your xxxx for this data breach.

I can advise you that I reported the data breach to the Information Commissioner’s Office yesterday and can assure you that the Authority will co-operate fully with any investigation carried out by the Information Commissioner.

I have asked the Democratic Services Manager to reinforce with staff the correct procedure for publishing minutes on the website in order to ensure that exempt information is not made public.

I have asked the xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Again, I offer an apology to you xxxxxxxxxx for this breach of your personal data.

Yours sincerely,

Charlotte Branford | Information and Data Protection Officer
Chief Executive’s Directorate | Bridgend County Borough Council | Civic Offices | Angel Street | Bridgend | CF31 4WB
Tel :    (01656) 643565|  Email:|

Swyddog Gwybodaeth a Diogelu Data

Cyfarwyddiaeth y Prif Weithredwr| Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr | Swyddfeydd Dinesig | Stryd yr Angel | Pen-y-bont ar Ogwr | CF31 4WB
Ffon :  (01656) 643565  |  Ebost: |

Rydym yn croesawu gohebiaeth yn Gymraeg. Rhowch wybod i ni os mai Cymraeg yw eich dewis iaith.

We welcome correspondence in Welsh. Please let us know if your language choice is Welsh.

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foi <>
Mon, 20 Apr at 10:11

Dear xxxxxxx

Thank you for your email.

I can confirm that the document containing exempt information was removed from our website.

I will look further into the issue of why the link is still showing up on google and come back to you.

Yours sincerely,

Charlotte Branford | Information and Data Protection Officer
Chief Executive’s Directorate | Bridgend County Borough Council | Civic Offices | Angel Street | Bridgend | CF31 4WB
Tel :    (01656) 643565|  Email:|

Swyddog Gwybodaeth a Diogelu Data

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  • foi <>
    Mon, 20 Apr at 10:34

    Dear XXX

    Thank you for your email of 18 April 2020 reporting a data breach involving your personal data.

    You are correct that the minutes of the Licensing Sub-Committee xxxxxxxxxxxxx contained information which is exempt under the Local Government Act 1972 and should not have been made public.

    The exempt information has now been removed from the Authority’s website. I will look further into the issue of why the link is still appearing when you perform a google search and come back to you further on that point.

    On behalf of the Authority I offer an apology to you for this data breach.

    I can advise you that I have reported the data breach to the Information Commissioner’s Office and can assure you that the Authority will co-operate fully with any investigation carried out by the Information Commissioner.

    I have asked the Democratic Services Manager to reinforce with staff the correct procedure for publishing minutes on the website in order to ensure that exempt information is not made public.

    I cannot comment on the content of the minutes but will look further into this with the Licensing Team and respond to you further on this point.

    Again, I offer an apology to you for this breach of your personal data.

    Yours sincerely,

    Charlotte Branford | Information and Data Protection Officer
    Chief Executive’s Directorate | Bridgend County Borough Council | Civic Offices | Angel Street | Bridgend | CF31 4WB
    Tel :    (01656) 643565|  Email:|

    Swyddog Gwybodaeth a Diogelu Data

    Cyfarwyddiaeth y Prif Weithredwr| Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr | Swyddfeydd Dinesig | Stryd yr Angel | Pen-y-bont ar Ogwr | CF31 4WB
    Ffon :  (01656) 643565  |  Ebost: |

    Rydym yn croesawu gohebiaeth yn Gymraeg. Rhowch wybod i ni os mai Cymraeg yw eich dewis iaith.

    We welcome correspondence in Welsh. Please let us know if your language choice is Welsh.

The Artful Dodger OTTO CAR-The rent to buy Cab shame danger-Depression and insanity-The Ugly Oliver twist-Picking a pocket or two with Uber ma boy in tow

We ask the public today, how many red flags would you ignore in the time of COVID 19


Leading rent to buy cabs firm OTTO CAR based in London, with franchises across England and Wales, will have suicides on their hands next if, they fail to act warns John Spain CEO speaking for the Cab Watchdog service today, after reviewing OTTO CAR’s facebook page today and feedback received from the trade


OTTO CAR having a reputation of acting in the best interests of their rent to buy customers, have fallen woefully short over the last 2 to 3 weeks when examining their facebook news and, comments from rent to buy drivers who OTTO CAR call their OTTO CAR Family,


It has become a bit like the character Fagan in the Oliver Twist story, who is reviewing the situation after picking many a pocket or two with his gang


A London team that has been put together to deal with the situation like the Artful Dodger and others, with Fagan giving instructions to his team of Artful dodgers


Mr Spain said he was staggered at the responses he read, and said the news should be ousted on this one, especially after the death of Ayub Akthar in London


A story covered in our last story released only days ago, with a further story released by the Mother of Ayub Akthar

We had some ridiculous replies coming back from OTTO CAR when our researches went asking logical questions by phone, for example – when do you think lock down will be over, or will it happen next week or in the next 2 weeks, whichOTTO CAR replied – I don’t know


When told OTTO CAR were putting lives at risk by encouraging cabbies to not stay at home, whilst acting as if its all business as normal with a 50% reduction for all , the reply came back with – We are a business 


AS if the news and the daily briefings never ever happen, because ..


The response from OTTO CAR ladies and gentleman was – We are in business, and of course not forgetting the infamous words ongoing  …



So we will take you ladies and gentleman toOTTO CARS facebook page as we show/copy how the comments, and the situation have progressed over the last 3 weeks:

🦠 COVID-19 Statement 🦠

We have taken the decision to temporarily cut our weekly fees by 50% for every PCO driver on our PCO Car Hire & Rent 2 Buy Schemes.

Please read our full statement below 👇


Dennis: This is amazing by Otto. Now forgive me if I sound ungrateful but worse case scenario this could be a long term issue this virus. I see you state it’s not sustainable for Otto over a prolonged period & I totally understand that as Otto like us are a business. If drivers are unable to earn a sufficient income to cover all priority bills & family living expenses plus car maintenance insurance plus the agreed payments to Otto. I see the reduced payment is to be reviewed every 2 weeks. What is the maximum period of the reduction in payment. I understand as I’ve already said Otto are a business but as stated by the Chancellor yesterday any short fall for businesses will be helped by government funding. Drivers have to be organised an prepared. I think it’s amazing what Otto are doing but it seems like the temporary payment plan is a short term solution to what could be a long term issue. Once again guys im not being ungrateful I’m thinking of long term plan for myself in the event the lower payments are stopped & affordability becomes a problem if myself & all the drivers are unable to work to full capacity or business continues to be very poor due to circumstances beyond our control
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  • Vince Dennis hard times ahead man, I heard it’s dead out there as it is, but tough times don’t last, I’m sure Otto, Uber etc will do all they can to sustain as long as they can, I’m staying home until this virus gets sorted, hard for you guys with family responsibilities, keep ya head up mate, this is the time to stay positive
    Brian: Thank you Otto car, taken a lot of financial pressure away from drivers👍


 Otto Car Update 

We want to inform all our family of PCO drivers that weekly rental payments will continue to be temporarily cut by 50% on our PCO Car Hire & Rent 2 Buy Schemes. This will continue until further notice and the Otto Team will review this policy on a weekly basis.

The team here at Otto Car are working hard in the background to support our PCO drivers. We recently added food delivery and courier insurance automatically to help provide alternative sources of income.

We’re also in conversation with London’s biggest operators such as Uber, who recently announced that they’re giving away 200,000 complimentary rides to NHS staff (with zero commission to their driver partners).

Let’s work together, be positive and stay safe.

Take care,
The Otto Team

Covid-19 & PHV Updates 👉



Vince – I thought the rules were stay at home unless your a key worker, shopping for food and exercise,
  • Author
    Otto Car Hi Vince, the transport sector has been deemed as critical by the government, therefore PCO drivers technically fall under this and are key workers.
    Vince – Otto Car I wouldn’t risk it, you don’t know who your picking up at the best of times. You could pick up one person carrying the virus and as a driver picking a lot of people on a daily basis there’s a huge risk as driver your going to spread the virus. Your also putting yourself and family at huge risk. I’ve chosen to stay home. Stay safe. My health is more important. Personal choice. It’s dead out there anyway.

    Keep up to date with all the latest developments with our Covid-19 and PHV updates newsletter 👍

    We’re also including links to companies that can provide temporary work to the private hire community 😍

    Uber partner with online retailer Ocado to support their partners with work 
    PCO drivers tax return deadline set 
    MOT & PHV deadlines extended 
    And more….

    Please save/bookmark this page to keep up to date 🔖



    The government have set a deadline for PCO drivers and the self-employed to submit their tax returns ⚠️

    You could claim a Covid-19 taxable grant of up to 80% of your trading profits up to £2,500 per month for the next three months 😍

    Read our latest article below for full details and the correct links to submit to HMRC 👍




    Alarmingly OTTO CAR ADMIN took to removing comments that stated OTTO CAR were stringing drivers along at this stage as there are a number of reasons why driver stick to the gov statement of stay at home and why. We would have like to show you “Nelson’s replies but OTTO CAR shamefully removed the comments and all after, including those challenging what experts they relied on to ensure their rent to buy drivers should keep going to pay the now reduced rent to buy fee which had not been reviewed after 2 weeks for the needy


    Mohammad Hassan  Nelson agree with u. First of all I can’t take risk on my life to work in street now plus there are no jobs at all as few guys keep saying in other pages.

    Otto car please come up with plan and help your family

    Dennis  still no announcement for drivers still choosing not to work. %50 payments but zero income doesn’t seem a viable option. car gonna have to come back to Otto now its the last resort but no choice.
    • Cristian –Dennis True!
      Dennis-a real company doing the right thing Otto won’t be forgotten here for how poor they’re being to drivers choosing not to work. just for the record to that beelivery is an absolute joke tried it out rejected what I was offered it’s an awful business modSee more
    • Raul-Us as minicab drivers we are treated like second hand people! It is disgusting what has happened to us in the last year, even tfl treat us unfairly forcing us to pay Ulez and CC. I am done with the minicab, not worth it anymore
    • Author
      Otto Car Hi Mohammad! We’re looking into PVC protection screens but it would require approval from TfL (which will take time). We’re also looking at alternative safety measures to assist our family of PCO drivers 🙂
    • Effectively telling rent to buy driver


    During this exchange vince makes the ultimate situation clear for OTTO CAR to get the message they appear to be hiding from themselves as they say,they are a business



    Vince – Ph should be suspended. Any driver out Is at high risk. Playing Russians roulette


    OTTO CAR FACEBOOK ADMIN – have been cleaning up theirfacebook page to remove the genuine comments of those


    expressing anxiety and depression over OTTO CAR’S continued strategy to not address those that are less fortunate than others,


    There are no doubt those who probably may have the means to continue at half fees for the moment in order to reduce the length of their now varied contract terms


    Nelson who tried to tell OTTO CAR enough is enough after reading the desperate comments, including the Uber Driver that last week said it was OK to cover 80% of NHS and 20% other, as he had to pay the half fees and was doing OK putting food on the plate too, where as of course others ladies and gentleman take the common sense approach of staying at home


    Cathrinbe Zita speaking for the BIT organisation and the Cab Watchdog service said this afternoon, as my learned friend said on OTTO CAR facebook page, which you removed …


    Mr Spain went on to say –

    giphy - 2020-04-12T154008.198

    OTTO CAR need to follow thehealth guidance of England and Wales and find a financial balance even if it means additional charges with set up fees/admin fees, with weekly under payment charges for rent to buy customers, as we cannot lose more lives in the trade because of covid 19


    firms dealing with the trade must get their heads out the sand and wake up to the smell of todays coffee and come to a balance for not only themselves but the rent to buy drivers they call the OTTO family 


    For more case file news and more do the facebook  like and follow BIT


Corporate Negligence says UPHD-Cab Watchdog Service cry how bloody dare you, amidst death of Ayub Akthar, Uber and others kill for fame and profit, Whilst Gov busy on the front line

UPHD – United Private Hire Drivers association, launches emergency legal action to force government to introduce Covid-19 safety standards for Uber and other private hire operators. 
Cab Watchdog service executive accuses trade firms including Uber of killing drivers, and acting in a manor that should be legislated against in England and Wales,and now, to stop more unethical, dangerous, irresponsible, and deadly profiteering on deaths door
· UPHD calls on Matt Hancock to act after death of one Uber driver and serious illness of two others due to Covid-19. Deadline set for April 17
· Operators offer free or discounted travel to NHS staff but fail to implement basic precautions to reduce risk
· Department for Health, Department for Transport for London and other licensing authorities failing in their duty to protect drivers and the travelling public
· Corporate negligence on part of Uber and others regarding Covid-19 an inevitable consequence of government and regulatory failure to tackle industry wide problem of worker rights abuse
United Private Hire Drivers, the leading representative body for UK private hire drivers, has initiated a legal challenge against central and local government for, their failure to protect licensed private hire drivers and their passengers from Covid-19 infection.
The organisation has launched an emergency Crowdjustice campaign to raise the funds necessary to apply for a judicial review at the High Court as soon as possible
The exterior of Royal Courts of Justice in London
The action comes after one UPHD member lost his life to Covid-19, with another two have become seriously ill.
Ayub Akthar a great servant of the people, and to the many cabbies he campaigned for, seen here in the middle, who sadly passed away last week due to complications relating to Covid-19,
An eventuality the Cab Watchdog service said should have never happened if. these firms including those that work closely with Uber, followed a practice of health and safety which is embedded in their common sense, or responsibilities as a business when lives are at stake
there is no excuse for ignoring the obvious high risk for profit or business fame, the death of Ayub Akthar is on their watch, and is a stain on the basic fundamentals of safety and due care, a shocking display of a total disregard for many lives already lost, and the fundamental situation explained by Gov and broadcast-ed in the media at the expense of the public purse and others
Please click on the image below in memory of Ayub, thank you
Ayub Akthar will be missed by far too many in the trade today,
A moments silence please ladies and gentleman, for such a fantastic gentleman many had good times with on the road to solidarity
We say to you Ayub Akthar – You will never walk alone
Come join me and click on the image or link below for our Ayub Akthar to celebrate his life now passed, as we play a video in his memory
Ladies and gentleman Abdurzak Hadi, also became seriously ill but is now recovering
Mr. Hadi is one of the original claimants in the 2016 Employment Tribunal win against Uber which the company will now appeal to the Supreme Court in July this year.


For weeks, Uber and other private hire operators have promised to distribute sanitising fluids and personal protection equipment to drivers but have largely failed to do so. Industry efforts to manage risk responsibly have been woefully inadequate and amount to little more than lip service


Transport for London and other licensing authorities have failed in their primary duty to protect passengers by not insisting upon separation distance requirements, personal protection equipment, detailed safety protocols and driver training. In contrast, the Dutch authorities have introduced emergency regulations to control the risk of Covid-19 infection in cabs by enforcing a 1.5 metre separation, mandatory use of personal protection equipment, sanitation routines and limiting service to one passenger at a time


Private hire operators such as Uber and Addison Lee have targeted NHS staff with free and discounted journeys during this time of pandemic. Welcome as this may be, this presents significant mutual risk for passengers and drivers. We owe it to drivers and to our front line NHS staff to take regulatory action to reduce the risk of transmission of the virus in licensed private hire vehicles


James Farrar, Chair of UPHD said:

In an industry rife with worker rights abuse, Uber cannot be trusted to self-regulate for the protection of drivers and passengers from Covid-19 infection. The government must act quickly to put appropriate controls in place and if they do not, we will take legal action. We are prepared to do whatever it takes to make sure no driver dies because of corporate greed and regulatory inaction


Yaseen Aslam, General Secretary of UPHD said:

With 94% of the workforce identified as BAME, discrimination is a factor in the failure of the industry to adequately protect workers and in the failure of the government to regulate to ensure they do. How can it be that the government believes it is too dangerous for barbers to work but that its perfectly safe for minicab drivers to do so without any protection?


Simon Cox, Barrister, Doughty Street Chambers said:

Key workers and members of the public making necessary journeys need private hire drivers. The Health Secretary has made draconian regulations against shops and members of the public, to protect the right to life. But no regulations have been made against private hire operators like Uber. They operate without any laws requiring them to protect their passengers and drivers from Covid-19. The Government must urgently use its powers to regulate private hire operators.
United Private Hire Drivers is the leading representative body in the UK for private hire drivers. We are fighting for life saving worker protections for Uber and other private hire drivers


We say to the private hire firms and other trade firms ignoring death
Farewell my learned friend we the trade will never forget you
Please click on the picture below for a Song for the trades Guy
Don’t take chances choose life – Apply Now for universal credit it could be the difference between life and death. Can you afford to take the chance?

Virus spreads for Uber profits, as death defiant firms and Cabbies, undermine saving the NHS in favour of profit and Rent to Buy Cab rental fees

The Taxi trade has shut down in many areas of the country including in Scotland, Where in one area/city the entire fleet has been grounded owing to Covid-19,  but Uber and Cab rental firms fight on as, if death or covid 19 has no boundaries, by drawing drivers to take NHS staff for profit, and others, and in doing so, putting money in cabbies pockets to pay rent to buy cab fees, thus potentially encouraging the spread of the virus

Many Cabbies cannot afford to pay their rent to buy fees anymore, because they have downed tools, following the gov’s message of – Stay at home – To save and protect the NHS – save lives


We asked a renowned chemist, working for group of chemist outlets today, what they thought of this business strategy practiced by Uber Cabbies, and taxi rent to buy firms, and their reply was….


No, surprise there then ladies and gentleman


Whilst more and more black cab drivers with cabs with partitions, come to the aid of the NHS with free rides, and others outside the trade with food contributions for the NHS staff, Uber ignore the stay at home message in England and Wales, by offering limited discounts to NHS staff, which some in the trade say is, a profiteering strategy, meaning that potentially Uber are making money to pay drivers or keep them active. and their business despite the risks of spreading the virus

What ever Uber’s strategy is, there is a limit to the amount of free journeys offered by Uber, which is enticing drivers to be out there, and service non NHS workers, rather than stay at home, preventing the spreading of the virus. We call it – breaking lock down


Recently in a trade forum, Cabbies that have entered into a 3 + year contract to rent to buy their car to use as a private hire vehicle/Taxi, have been complaining that the reduced rate by 50%, introduced 3 weeks ago, does not help them, after the stay at home message issued by Boris Johnson PM to all across England and Wales, including cabbies


Many of these rent to buy Cabbies are being told by this renown rent to buy firm in London, also covering England and Wales that, they will review the situation every two weeks, but they should go out there and take the money, many understandably disagree for safety reasons, as they wish to take heed and stay at home, as they see the risk as too high if they go out and so break the lock down in place, so to speak


Many Cabbies signed up in the past for example 1 or 2 or years ago to a rent to buy scheme, with their contracts publicly varied 3 weeks ago, as the rent to buy firm reduced the weekly fees by 50% thus varying their original contracts in recognition of Covid -19, with payments now averaging £125 pw, after the reduction put in place 3 weeks ago, which was to be looked at after two weeks the firm indicated,

However those rent to buy cabbies caught up in this unfortunate situation, are saying to the rent to buy firm, two weeks has passed, and nothing has changed, not even a reduction in the fee again or a freeze, as from a Gov perspective, England and Wales are still on lock down, and nothing will be changing in two weeks time, or the next couple of months if the current progress by the Gov is anything to go by, including what is being said in the daily news briefings/updates by the Gov and health ministry, as well as the BBC and such like

So prolonging these high payments when there is little or no trade because of covid – 19, appears a bit much under the circumstances, as many are not working for absolutely the right reasons and taking heed, regardless if gov allows them to go to work at this time

Word Disabled On Keyboard

but the firm are ignoring the rent to buy drivers by, continuing to not renegotiate a sensible solution or fee,  now that they have clearly varied the contract based on Covid-19, thus attracting arguments, that if drivers can pay less or offer less than the current payment demand on the table, then their vehicles should not be disabled by the rent to buy firm who, have fitted a tracking system, which will shut down the vehicle in the event a driver/s do not pay the amount due or a revised amount due, which many are saying they cannot afford if they are to be safe and take heed


Some cabbies have been asking for a freeze in payments via the firms facebook page, some have made other offers to show willing, some have sent in emails without replies, but payments continue to be requested from their bank accounts, as if Covid -19 is going away in 2 weeks, a factor a number of individuals complained about, as the firm once again have said they will review the matters in 2 weeks time, as if Covid -19 will be gone by then


One Uber driver who thinks hes invincible, after being brain washed by Uber and his rent to buy firm, who tell him there is money out there, who we think must be going to work looking like this, folks, if you read his replies to the many cabbies on the rent to buy facebook page, where he says – its OK, and why


  1. Guys I fully understand your frustration. This has has an impact upon all of us. Whilst the 50% is in place until further notice with an on going review I’m going out taking key workers only essential trips only. I go out for few hrs a day to cover the cost of rental so far 2 weeks it’s been ok. Not earning big money but as the weeks go by it gets less and I think then xxx will review. I understand all have different issues and circumstances. Stay safe and well to you all

2. everyone is entitled to their opinion be it you or Boris… I said everyone has different opinions and circumstances. Stay safe and well….!


3. nothing is free Uber is offering all NHS services free rides up to £15 and £10 on uber eats….I’m not sure what platform app you are working for. It’s not anyone business elsewhere of how much money I make. 4 hrs a day for 5 days covers my car and puts food on the table….you obviously not understanding my concept….best leave it there……its xxx post. There are options available to you it’s up to you and nobody can force you……best of luck


4. I live in a catchment area of 5 hospitals and I’m please to do my bit for the NHS and promote the free ride. I’m not greedy doing 10 hrs if you think im some greedy money driver…no far from it. I do upto 4hrs a day my passengers are key workers 80% NHS. ESSENTIAL TRAVEL ONLY


With Uber and their partners not passing through a deep clean zone or testing zone for them, if this Uber driver is anything to go by, 20% of his Uber rides, to pay his rent to buy fees, will see him not stay at home, and infect 20% of his passengers every day in his lucrative catchment area


Its obvious that these complaining rent to buy Cabbies feel, they are being strung along if a firm knows the trade is following gov guidelines, but turn their backs on what gov says, because they are in the rent to buy business


There appears to be a difference of opinion as to if cabbies should be out there, potentially spreading the virus between jobs if, they do not have a partition for example and are in a catchment area that keeps them busy, sending them from one job to the next with little or no time to spare, a factor which a chemist raised as a recipe for disaster


Cathrine Zita speaking for the BIT organisation said this afternoon after hearing the story, it was her opinion – Gov should step in to stop these practices, as its one thing offering free rides, but to be enticing cabbies to break lock down to earn money, is going against the message of staying home- protect the NHS – and stop the spread of the virus


After examining the situation, as many cabbies have opted to observe the lock down, rather than go out, surely they should be protected for doing the right thing

Whilst we understand these are troubling times, what we don’t understand is, how are these cabbies supposed to pay out these large amounts when even rents, and mortgages are being talked about being frozen or payment holidays to facilitate the lack of incomes


Should there be any guarantees for these guys today, we ask the public, unions and MP’s to consider? Especially if these firms that rent to buy, end up closing down, like many firms have, and if such an eventuality did take place, the result would be many have wasted monies paid already, and what little money they may have even paid out recently

Cabbies could end up being evicted from their vehicles after paying out virtually the price of the car for example or most of it, like one Cabbie that says they have paid £24,000 so far


Is gov giving us good advice by saying stay at home, and are those in the trade that are doing it fake news?

Should Cabbies just die for the cause, and infect others with their vehicles or infect themselves to earn money during the lock down? Is there a better Judgement call when the medical profession say stay at home, its serious out there? Is it really up for debate at this time?




Evidence found of Uber compiling detrimental data to pass to licensing authorities deeming Cabbies not fit and proper, data return policy danger

Following an urgent meeting called by Cathrine Zita with the CEO of the Cab Watchdog Service, Mr Spain warns the trade of false data being compiled by Uber which, Uber will pass on to licensing authorities rendering, Cabbies not fit and proper, and they will have little or no defense, based on forensic evidence obtained today, following a notice from Uber sent, to an Uber partner asking, them to delete app data and app


CEO for the Cab Watchdog Service said today – We have identified a number of issues as a result of Uber’s detrimental disclosure today, which shows quite clearly Uber are compiling false data, which will deem cabbies not fit and proper as licensed drivers, including a clause which demands drivers delete their app should they leave Uber or, be terminated by Uber, a scenario which Uber call – return of data


if the app sits on drivers phones unused, or that data is accessed by third parties, there are serious consequences for licensed drivers under Uber’s identified actions today of, warning the driver to delete their history including, any evidence of communication with Uber via the app, in a complaint scenario


Uber wants drivers to uninstall the app, so there is no trace or evidence or data, as part of their terms and conditions, which could or would have serious implications,  based on how Uber communicate their data, especially if you look at their actions when communicating with the Police, covered in an earlier story recently – criminal law act and false Police complaints by Uber


Cathrine Zita said this evening after the video link meeting with the team, said-


We have shared some forensic evidence with United Private Hire Drivers, to give them a taste of where we are now with the Uber complaint case, after speaking to good old Barry of UPHD putting drivers first at his home in Glasgow today, working hard for Cabbies in the UK, dealing with all sorts of problems Cabbies are having, including financial problems with banks, he saiduphd

Cathrine Zita went on to say – we have been impressed at the efforts James and his team are putting in, and can only wish them well with their endeavors by, putting drivers first in England and Wales at the very least, in these troubling times for the trade at this time


Stay tuned for Uber’s latest brain storm – Driving your taxi in bed, as the BIT organisation continue to uncover this Uber that many talk of, some love and some hate

armedand dangerous

We will be publishing more info in time of our findings for all to see, including the proof Mr Spain instructed be sent by a photo shot to UPHD for their considerations,  and for their members safety,


as well as their members reputations of being fit and proper, as the Uber evidence shows false data being compiled by Uber, which could well result in that data being passed to an Uber drivers licensing authority, deeming them not fit and proper if, Uber’s written wording is to be taken seriously, where they say they will make contact with the licensing authority directly


Be safe out there where ever you are and, when ever you are out there –


Follow and like the BIT organisation on facebook should you wish to follow updates to our case files, including international taxi news and more


Boris Johnson finds Mars-PM provides olive branch-Gov resources immobilised in England,Wales,UK, for Cabbies and others applying for universal credit Pay

Winston Churchill once said “Solitary trees, if they grow at all, grow strong.”

Boris Johnson Campaigns In The North West Of England

Boris Johnson once said – My chances of being PM are about as good as the chances of finding Elvis on Mars, or my being reincarnated as an olive


Today Boris can say, as Winston Churchill did, I have nothing to offer but blood, toil, tears and sweat. as he self isolates at number 10 during the battle of Covid 19


He will know doubt be thinking of Winston Churchill in Britain’s now Covid -19 hour of lock down. and consider what Winston Churchill said ” The UK knows how to make the best of things. Their so-called muddling through is simply skill at dealing with the inevitable.”


This morning a Cabbie in Carmarthenshire in west Wales, reports that they were quite surprised to get a call from the local town job centre, regarding their online application made, 5 days ago for universal credit, as at the time, the online system did not process their application, as it said – You do not exist on our system – error. Which was a factor covered only recently by one of the media tv news outlets,


as an individual reported he too couldn’t get any satisfaction from the Dutch firms website, when he applied to be verified, and for days he could not get through to phone support, missed his requeue on the verify section after falling asleep at 3 am


The operator from the Job centre said it was not her normal job, but she had been recruited to process or assist process the many applications. It would therefore follow, that if you too got an email whilst trying to be verified, awhile after being told you did not exist, saying we have added you. Then you can take it you will get a call from the Job Centre in a few days, or in the near future.

Payment Due rubber stamp


During the call the Job Centre operative told the Cabbie she was entitled to £317, and asked if she needed an immediate payment, which cabbie replied, yes


Cabbie was advised the £317 would be issued as an emergency payment which is a loan, until their payments commence in 5 weeks. Cabbie opted to pay back £26 over 12 months, deducted from the next payments thereafter. Cabbie was advised the payment will hit her bank account within 7 days


In addition as many Cabbies will already know, the chancellor is offering self employed Cabbies a grant amounting to 80% of their net profits after expenses. Which is estimated to be between £575 to £700 per month for the lower end of profits, after expenses, based on having 3 years accounts submitted with HMRC , after paying little or no tax

Be safe out there ladies and gentleman – check this guy out from Florida and how he deals with covid 19. Follow and like BIT organisation – facebook page

Arms around Initiative for self employed Cabbies in the UK-Treasury to give pow pow documents to Boris within hours, to kill off fears

Chancellor to release his arms around initiative for, the self employed taxi trade too, after government issued operation text message yesterday, telling people to stay at home


At last it looks like the government are moving up the gears to bring some sanity for the masses in the Cab trade, shut out from financial support after, the Prime Minster brings in lock down, as part of the government’s strategy whilst at war with Covid – 19


Only moments ago the PM puts minds at rest whilst they completed the terms for the self employed, as part of the chancellors documentation we call POW POW FOR THE CAB TRADE, AND FOR THE MANY SELF EMPLOYED WITH SELF ASSESSMENT RECORDS WITH HMRC ALREADY TODAY, COVERING A YEARS WORTH AT LEAST, IN A LOT OF CASES


Cathrine Zita speaking for the BIT organisation, stated we will have to see what the document explains, and how this will affect companies that have cab rent to buy contracts outstanding,or active with rent to buy payments from some £245 per week during lock down, as many Cabbies have been stopped dead in their financial tracks, wondering where money is coming from to pay food bills etc, never mind rent to buy costs, during the stay at home message from GOV


Many Cabbies with families must keep their families safe too, not only from a health perspective, but also financial



The cab trade waits for that final moment of relief

You can follow more stories and the latest stories recently on the BIT ORGANISATION facebook page –


If you are experiencing difficulties, such as licensing difficulties, or difficulties in the Job, feel free to check out or join UPHD for UK support in the job





Uber laugh at Wasting valuable Police Time, in line with jail time for all united private hire Drivers-Uber specialist teams ignores Criminal Law act, at tax payers expense, the Police, and justice system, as a policy


We ask the public today, would you like to go to jail and get off free with an advantage

You ever thought that going to jail was no big deal?


Ever phoned a friend when you were in serious trouble?


You ever thought of working for Uber? Well if the answer is no, we show you, you have, made an excellent choice and a wise one at that


Don’t get us wrong here, everyone is entitled to work for Uber at their own risk, because that what it is, our evaluation over two years to this day shows Uber, unless they change are a high risk to thousands of Uber drivers across the UK


Can I ask you? Have you got a good law firm behind you, or are you a member of an organisation that can protect you as a Cab Driver if you work for Uber or anyone else, you know like say UHPD that have good experience in dealing with the Police, the justice system, and their own law firms in order to help Cab drivers in the job?

giphy - 2019-07-18T145653.974

Now don’t get us wrong, we are not trying to sell you protection or a union or association to help you when you have problems with your licensing authority or magistrate for example because you worked for Uber, if you are a private hire driver or thinking about being one, you should consider carefully what peril you put yourself in, based on the current Uber policies that disregard the law and criminal law


So, the Cab watchdog service bring you a message and a serious message about, a firm that will do anything including, disregarding the public purse, and the police, to make money,  to be a monopoly in the cab market, even if it means using your local police force to get rid of you or jail you or cause you to have your private hire licensed revoked whilst Uber stay silent, as to why you are in that situation, because of a report they gave the Police about you


Maybe you have complained to them about health and safety issues at work, or whilst on the job, whilst being a partner for Uber, as in this case, we aim to tell you about this case so you understand how dangerous it is to work for this technology firm that operates above the law in quite a few cases if London is anything to go by


Ever been arrested? Want to be? If you do then by all means go work for Uber, as they make arresting you easy today with, their inline policies, according to Connor of Uber’s Critical safety team available via the Uber app


Maybe you should join up with organisations like United Private Hire Drivers first, just to be on the safer side of life, if you are going to hook up with Uber as, a cab driver/private hire driver, and a united one at that with a license to do so which no doubt you don’t want to lose because you have no legal protection


Our research shows you will need legal protection and good advice, its a must ladies and gentleman in this day and age, especially after you read a review put on Uber Amsterdam’s website today, which is based on facts, and actual events, so they can come on the record for all Uber drivers out there, or united private hire drivers on the road everywhere in this country, and why not for the Police and the crime prosecution service too, whilst they are at it



According to James Farrar of UPHD – United Private Hire Drivers, seen here with his co founder Yaseen aslam who recently visited Uber’s Amsterdam offices on his own time and cost, James pointed out in his UPHD recent video last week, Uber’s Amsterdam office is where they hold all the data, or your would be data


So you should note if you want to complain all legal like, thats your port of call, Yes, Amsterdam, thats what Uber support tell a researcher in writing only hours ago


The same premises that Uber specialised team, also known as the critical safety team, we call, the dead end team, as they know nothing, and get plenty shirty when doing it, if you ask what is going on with your case or complaint after several weeks of waiting, if you are in that unique situation where Uber have suspended you, and so keep telling you they know nothing, and its with the other team that have no email address, phone number etc, not even an address they know of

As a Police force was told recently when they asked if Uber had a complaints department or Policy, the answer was of course NO,


giphy (2)

At one point Uber’s critical team advised, Uber drivers cannot write to their offices in Amsterdam, according to a Jane or a Hanny or Simon and others, You must instead book yourself a plane ride, or train or boat ride to Amsterdam, where you will then be allowed to hand in any correspondence you want them to look at so, they can eventually acknowledge your complaint if, you should be suspended at the time. No, no posing it from the UK, No, you must turn up and hand it over, at least that was the information collected from this specialised team, also known as the critical safety team that, asks you not to phone up to inquire how their so called investigation is going whilst, they have you on suspension 


Uber’s business policies allow them to break the law if they want to suspend an Uber driver, ladies and gentleman, criminal law acts meaning nothing to this Uber app technology company


A Connor of the critical safety team would be testimony to that we tell Uber today as we have the evidence, and are happy to share that with organisations representing Uber Drivers


During a conversation on file with Connor ladies and gentleman, Connor said it was OK to call him an idiot, well there is a surprise ladies and gentleman, maybe to you, but not us, this specialised team are very under trained, when you go investigate as we did


Cab watchdog service, now has firm proof, and so can warn drivers they must protect themselves, by having an organisation that will represent them legally if, they are to keep their licence once they down load the Uber app, as Uber business policies are fraught with dangers for private hire drivers if they are not tooled up


After a near 2 year investigation into Uber a disruptive technology company, we must warn drivers, taxi rental firms, that unless they have protections in place, they face losing their drivers, and the drivers face losing their licenses, as Uber have little restraint when it comes to issues surrounding breaking criminal laws, or highway laws, or driving laws, to further their business policies for profit


Cab watchdog service warns the public that it recognised, and located active Uber illegal policies in place, with other unethical policies that, can or do result in Uber breaking the law as a private hire operator which, will effectively result in partners, uber drivers being suspended if, they should stumble on unfit practices by Uber as private hire operator, licensed in this country



So below you will see the review posted on Uber’s google local business listing in Amsterdam by Cab Watchdog which, is based on actual events that can be verified by two Police forces in the UK today, that show Uber are a bandit cab firm by ignoring the law and criminal law

It should be noted that Uber’s critical team were told to read the same, in the interests of them being better trained, and Uber stop breaking laws to get their way in policy setting, which would certainly save valuable Police time


Corporate office
AddressMr.Treublaan 7, 1097 DP Amsterdam, Netherlands



Uber ignore critical public concerns in this world. When the cab watchdog service researcher pointed out serious public concerns, uber’s safety team made a false complaint to south Wales police claiming that the researcher made threats to kill during the telephone call. Police in Wales tried to get proof of the call from Uber. Later the police contacted the driver/researcher. Fortunetly the researcher had a copy of the call as Uber failed to respond to the police request for a copy. Transport for London also had a copy as it was sent them on the same day of the call as further evidence. When the Welsh police listened to the call,they found no threats to kill. After several weeks uber have failed to contact the researcher/uber driver and lift the suspension they put on drivers account.
The Cab watchdog service in their recent public notice informs Uber, that their practices are dangerous as their business model expects drivers to answer text messages immediately, and also to receive calls from customers whilst they are driving. If the driver does not deal with the calls he or she will be putting themselves in direct conflict with irate customers. Ironically the uber system will degrade the driver for not dealing with the calls, and if he or she compares other instances that affect drivers as a result of these practices, uber will suspend the driver indefinetly by making a false police complaint to justify the suspension, as in this case. That is what to expect from Uber. When you contact Uber’s safety team or critical safety line, they will tell you they have no records of any critical safety issues raised by this researcher driver. Simply they don’t liase with any reputable department in our experience. Since this critical issues has been raised neither, Taskus or uber support, have any record of such issues on their system.
Uber were sent proof that the police were taking no action as, there were no threats to kill by their good driver/researcher, but as I say after more than 3 weeks the driver/researcher remains suspended based on illegal practices by Uber’s critical safety team working inline with Uber’s policy according to a Connor in that department
Uber will abuse the justice system, and the police to hang on to uber business policies. In effect Uber are a danger to licensed cab drivers or newbies coming into the business.
Our independent researcher could have had their license suspended if they had not recorded the call. Libel Uber have committed.
Uber are an inexperienced company putting earnings, above safety and common sense, and act as if they can abuse you and the law to stay in business. What is clear, if the police listened to the call and heard no threats to kill, then, why did uber not supply the police with a copy of the call from the start? Uber stated the threats were made during the call.
We certainly challenge Uber to explain to the public why they would jeopardise a partners licence by abusing public safety and the police. There are a number of issues that have come about as a result of this case, including a new complaint regarding Uber’s viability as a cab firm working with licensed drivers who cannot be subject to vexatious complaints left open ended as an obvious policy. More and more people and drivers, get beaten up so to speak by dishonest policies by this technology company pretending to be acting in the public interests, but our files show they are forever not. This post is based on factual events that can be proven for those wishing proof. The post is based on our opinions after investigating Uber’s unsafe or not fit and proper practices for 2 years

For those that do not know uk law –
Wasting Police Time
The offence of wasting police time (section 5(2) of the Criminal Law Act 1967) is committed when a person:
Causes wasteful employment of the police by knowingly making to any person, a false report orally or in writing tending to:
show that an offence has been committed;
give rise to apprehension for the safety of any persons or property; or
show that he has information material to any police inquiry




Public Notice by Cab Watchdog Service-Uber under new investigation over safety-Transport for London step in

Transport for London launch high priority complaint citing, dangerous practices with harassment when they hear Uber’s business practices
The Uber app flaw that makes Uber look like they are living on a fantasy Island as they tell a member of the public, that they are not a cab firm, during a recorded call passed TFL
Cab Watchdog service gives firm evidence to Transport for London that, shows Uber Drivers are expected to deal with customer phone calls whilst at work, and they will be ridiculed if they do not, using but one fatal flaw presented to TFL in a special summary report regarding the many flaws that cause conflict to those involved in this cab app software> wrote:
Transport for London


Ref: 14577160

3 February 2020


Thank you for your phone call received on 28 January to enquire about Uber drivers not liaising with customers (on the phone) whilst working. I appreciate the time you’ve taken to bring this to our attention.

You’ll be pleased to know that your complaint has now been allocated to a Correspondence & Investigations Officer and the enquiry is currently being reviewed by one of our specialists. Once we’ve completed our investigations, we will notify you once an outcome has been reached.

Thanks again for contacting us. If you wish to discuss this matter any further, please reply to this email. Alternatively, please call us on 0343 222 4000 to speak to a member of our customer service team.

Kind regards

Ladi Oguntoye
Customer Service Adviser
Transport for London Customer Services

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Mayor of London - Every Journey Matters
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We will be bringing you more on this story, as this is just a wee bit of the overall situation at this time, as Uber deal with the fall out of a whistle blower on their door step


Uber Warned to cease and desist-safety issue evidence found and identified by Uber Drivers harassed-Dispatch system danger to road users including Uber riders


In the latest twist on Uber’s viability over safety, Cab Watchdog Service have identified a key reasoning for Uber drivers being harassed into being unsafe


With a common cry from many including Transport for London that Uber is unsafe, Cab Watchdog service is now able to prove another safety issue, which affects Uber’s dispatch system, which is coupled with their rating the driver system, followed up with feedback from the rider/passenger


As many will know Uber is not the conventional Cab firm as we know it.


As a general rule private hire drivers work for a company that take calls from customers. as a general practice, the office does office communication with the customer, and the cabbie drives, in a lot of cases information with notes are sent to the cabbie via app or data head unit, so the Cabbie may get to the pick up and destination. Customers telephone numbers are invariably withheld from the Cabbie, and so the cab firm withholds the drivers number too from the customer


Uber on the other hand require the driver to communicate directly with the passenger. The passenger is able to contact the driver in two ways, either by phone, or by a short text message which the Uber driver may or may not see, as it shows on the drivers phone screen for a few moments. If the driver is unable to repond to the message, which could be a specific location the customer has requested, the Uber driver could then be subject to phone calls directly from the passenger, resulting in humiliation, demotion, stress and anxiety and more


If the Uber driver is unable to deal with the passenger’s communications, as he or she is driving safely, the Uber Driver will then be subject to a number of complaints from the Uber system, which will include telling the Uber driver they should use their phone. and communicate with the customer. which follows a degrading of the drivers status on the app, which is indicated by Ubers demotion statistics


In a lot of cases the Uber system will demote the driver, by low scoring him or her, followed by what has been described as waffle from Uber’s support telling the Uber driver to work harder to reclaim his or her demoted status shown on the app for the public to see, thus inviting or potentially forcing Uber drivers to become cab office telephonists whilst on the road, in any situation, because of a call from the customer at that key moment


Cathrine Zita speaking for the Cab Watchdog Service, said, We have had 3 telephone conversations with Uber Support on the record, after Uber replied 3 times with the same written waffle, but did not address the health and safety issues identified by us, or the points raised as a result of their written reply


We are satisfied that Uber drivers must be focused on the road, as safety is paramount, it is not for Uber to compromise safety by harassing drivers on the road, who are clearly subject to licensing conditions, and road safety as licensed taxi or private hire professionals


There are a number of questions as a result of our findings, and we have advised Uber that we intend to raise a complaint with Transport for London, but will allow Ireland the opportunity to come on the record on the matter in the interests of public safety and health and safety for Uber drivers being obviously pressured to be office telephonists, rather than safe drivers on the road

Uber need to be more accountable to the public as a private hire operator, as Uber Drivers are drivers, and not private hire operators behind a steering wheel on the road in the public domain. When you see Uber drivers crashing all over the country, one has to factor in Uber drivers are being asked to be telephonists and are being ridiculed and degraded for not doing the same by Uber’s control system